At StyleEnvie.com, we value your satisfaction and aim to ensure that each purchase meets your expectations. Due to the custom nature of our products, we have specific policies regarding refunds and returns. Please review the following terms carefully to understand our procedures:

1. Return Eligibility:

   • Returns are accepted only if the item received is damaged or defective.
   • To qualify for a return, you must provide proof of the damage or defect.
   • Claims for damaged or defective items must be submitted within 3 days of the delivery date.
   • Items must be unused, unworn, and in the same condition as when you received them.
   • Personalized/customized products are final sale and cannot be returned, except in the case of defects.

2. Initiating a Return:

   • If you receive a damaged or defective item, please contact our customer support team at contact@styleenvie.com with your order number and photographic evidence of the issue.
   • Our customer support will guide you through the process for returning the item.

3. Refunds Process:

   • Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund.
   • If approved, a refund will be processed to the original method of payment within 5 working days. Please note, shipping costs are non-refundable.

4. Damaged or Defective Items:

   • Immediate action is required for damaged or defective items. Please provide detailed photos along with your claim to facilitate a swift resolution.

5. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item is confirmed to be defective or incorrectly sent by us.
   • We recommend using a trackable shipping service to ensure the safe return of your item.

6. Exclusions:

   • Due to the made-to-order nature of our products, we do not accept returns or offer refunds for sizing issues. Please carefully review our size chart before placing your order to ensure the correct fit.

7. Contact Us:

   • For any questions or concerns about our refund and returns policy, please contact our customer support team at contact@styleenvie.com.

By making a purchase on StyleEnvie.com, you acknowledge and agree to our refunds and returns policy. This policy is subject to change without prior notice